Privacy Policy

This Privacy Policy explains how ACD Logistics, LLC ("ACD Logistics," "AIMventory," "we," "our," or "us") collects, uses, discloses, and protects information when you use AIMventory on the web or iOS, visit aimventory.com, contact us, or connect third-party commerce and marketplace services to the platform.

AIMventory is an inventory management and commerce operations platform for businesses. It is not a consumer social network and is not designed for public user-generated content uploads.

1. Information We Collect

1.1 Information you submit directly

• Account and profile information, such as name, username, email address, phone number, password, and timezone.
• Business information, such as business name, business type, mailing or business address, tax ID, and related account setup details.
• Subscription and billing selections, such as selected plan, additional locations, billing status, invoice history, and usage-based billing records.
• Support and communications data, such as ticket titles, descriptions, troubleshooting details, steps to reproduce, page URLs, and browser information.
• Operational settings you configure, such as role permissions, locations, workflow preferences, pricing rules, marketplace settings, and integration preferences.

1.2 Business and operational data you enter or manage

• Inventory and catalog data, such as product names, SKUs, sizes, barcodes, prices, costs, conditions, quantities, and location assignments.
• Order, sale, payout, purchase order, and fulfillment records used to run your business.
• Vendor and customer contact records, such as names, emails, phone numbers, addresses, pricing tiers, notes, and transaction history.
• Marketplace credential metadata and connection details you provide so the platform can authenticate to connected services on your behalf.

1.3 Data from connected services

If you connect external platforms, we may receive data from them at your direction, including:

• Store, product, inventory, order, fulfillment, and customer data from connected commerce platforms.
• Marketplace account data, listing data, pricing data, and order data from connected resale or marketplace services.
• Authentication tokens, credential status, and sync metadata needed to keep integrations working.

1.4 Payment and billing data

Payments are processed through Stripe. We generally do not store full payment card numbers. We do receive billing-related records such as Stripe customer IDs, subscription IDs, invoice IDs, payment status, and metered usage amounts needed to administer subscriptions and billing.

1.5 Automatically collected information

• Log and device data, such as IP address, browser type, operating system, device identifiers, app version, and timestamps.
• Usage data, such as pages or screens accessed, actions taken, feature usage, sync activity, error logs, and performance metrics.
• Cookies, local storage, session tokens, and similar technologies used for authentication, security, and core product functionality.

1.6 No public content uploads

AIMventory is not intended for public content posting or user-generated media hosting. To the extent product images or related media are processed, they are typically business inventory assets or data synchronized from connected systems rather than public user content submissions.

2. How We Use Information

• Provide, operate, maintain, secure, and improve AIMventory.
• Create and manage user accounts, business workspaces, and role-based access.
• Process subscriptions, recurring charges, metered billing, invoices, and payment reconciliation.
• Sync inventory, listings, orders, and related data with connected third-party platforms.
• Provide analytics, automation, reporting, and operational workflow features.
• Respond to support requests and communicate about service notices, account issues, and updates.
• Detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized access.
• Comply with legal obligations and enforce our agreements.

3. How We Share Information

We do not sell your personal information. We may disclose information in the following circumstances:

3.1 Service providers and subprocessors

• Hosting, infrastructure, and database vendors that help us run the service.
• Stripe for subscriptions, billing, invoicing, and payment processing.
• Analytics, logging, support, security, or communications vendors we use to operate the service.
• Optional AI, automation, or image-processing providers if you use features that rely on those services.

3.2 Connected platforms at your direction

If you connect Shopify or marketplace services, AIMventory will exchange data with those services as needed to perform synchronization, listing management, order handling, pricing, and related workflows.

3.3 Business transfers and legal requirements

We may disclose information in connection with a merger, acquisition, financing, asset sale, bankruptcy, or similar transaction, or when required to comply with law, legal process, or lawful government requests, or to protect rights, safety, and security.

4. Legal Bases for Processing

Depending on the context, we process information based on one or more of the following:

• Performance of a contract with you or your business.
• Our legitimate interests in operating, securing, and improving AIMventory.
• Compliance with legal obligations.
• Your consent, where consent is required.

5. Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain business records, support audit trails, enforce agreements, resolve disputes, and comply with legal, tax, accounting, and security obligations. Retention periods may vary depending on the type of data and the business need involved.

6. Your Choices and Rights

Depending on applicable law, you may have the right to request access to, correction of, deletion of, or portability of certain personal information.

You may also have the right to object to or limit certain processing. To exercise privacy rights, contact us using the details below. We may need to verify your identity or authority before acting on a request.

7. U.S. State Privacy Disclosures

For residents of states with applicable privacy laws, we do not sell personal information and we do not share personal information for cross-context behavioral advertising. Subject to applicable law, you may request access, correction, deletion, or portability and may appeal a denied request by contacting us.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

AIMventory is a business software product and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will investigate and address the issue as appropriate.

10. U.S. Processing

AIMventory is offered in the United States. Information may be processed and stored in the United States and in other jurisdictions where our service providers operate.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date above and may provide additional notice where required.

12. Contact Us